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YaBB SE Community  |  English User Help  |  English Help  |  No email notification after user change email address « previous next »
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Author Topic: No email notification after user change email address  (Read 424 times)
tom4stir
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No email notification after user change email address
« on: December 28, 2003, 05:10:19 PM »		 Reply with quote
YaBB SE Version: 1.5.4
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Problem Description:
A user on my forum has recently changed their email address. The problem is that they are not recieving email notifications on PM's like they used to. Is this a bug, and is there anything I can to do fix it?

Thanks.
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Ben_S
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Re:No email notification after user change email address
« Reply #1 on: December 28, 2003, 09:26:12 PM »		 Reply with quote
Do they have the email notification checkbox set in their IM preferences?
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tom4stir
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Re:No email notification after user change email address
« Reply #2 on: December 28, 2003, 09:28:28 PM »		 Reply with quote
Quote from: Ben_S on December 28, 2003, 09:26:12 PM
Do they have the email notification checkbox set in their IM preferences?

Yes, that was the first thing I asked them. And I know they aren't just not turning it on properly because they said it was working before.
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Ben_S
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Re:No email notification after user change email address
« Reply #3 on: December 28, 2003, 09:38:42 PM »		 Reply with quote
Does their new email address deffinatly work, send them a test email not from the board as there shouldnt be any reason for it not to work.

Do other people get the emails sent by the board?
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tom4stir
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Re:No email notification after user change email address
« Reply #4 on: December 28, 2003, 09:41:23 PM »		 Reply with quote
I'm not sure about their email address, I know that they have heavy junk mail filtering.

It does work for other people on the board.

Thanks for your help, I'll send a test email now.
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Anguz
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Re:No email notification after user change email address
« Reply #5 on: December 28, 2003, 10:14:02 PM »		 Reply with quote
they could've also written the email address wrong
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tom4stir
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I'm a llama!
Re:No email notification after user change email address
« Reply #6 on: December 28, 2003, 10:56:40 PM »		 Reply with quote
Fixed.

Their email was picking it up as junk mail.

Thanks guys for your help, you've got great support.
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